Product Warranty Information
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Harmonicas: Please note that Hohner harmonicas have a limited warranty. Please use a suitable Harmonica testing device before sale of any Hohner Harmonica. Harmonica reeds are very fragile and may be damaged once the instrument leaves the shop, even by experienced players.
Reeds: No warranty exists for woodwind reeds after purchase by your customers. Reeds are examined and tested at the factory - visual inspection by your staff and the customer prior to sale is strongly recommended. Reeds are made from cane which cannot be guaranteed to be free of naturally occurring defects or problems caused by weather during the growing and curing processes.
If in doubt, please discuss the problem with our staff. Some items have finishes or consumable parts that are not covered by warranty. We can inform you of such instances.
Please download the appropriate warranty form below. They are arranged by product groups and brand.
Warranty Form Selection
Repair Service Information
Jac and his brother Frank (right) were trained in the 1960s by their father, Johannes Smits, an instrument maker and repairer who worked for Schenkelaars in Holland before emigrating to Australia. Jac is also the Managing Director of KJ Music Australia.
Frank and his brother Jac (left) were trained in the 1960s by their father, Johannes Smits, an instrument maker and repairer who worked for Schenkelaars in Holland before emigrating to Australia. Frank is also the Chief Financial Officer of KJ Music Australia.
Hans Smits has been in the music products industry since 1965, when he worked for Palings, leaving there to work in the family repair and retail business, Smits Music, in 1971. He has a wealth of experience and his knowledge of accordions is encyclopaedic.
Tony is highly experienced in the repair and maintenance of harmonicas, in addition to being our warehouse manager!