FAQ’s

Q. What is my buy price on a …..?

A. Since this is a publicly accessible website, we can’t list trade pricing here. You should refer to your terms of trade in our agreement or call your sales manager or head office for the discount structure for our products. You can also fill out our online form to receive a copy of our distribution policy document by email.

Q. Is it in stock?

A. At this stage, we do not have the facility to have users log-in to see our stock levels. We try to carry all of the most popular lines consistently, but manufacturers can’t always supply us immediately. We receive regular shipments from most of our suppliers, so most items will take only a few weeks to come into stock if they are temporarily out of stock.

  • Regular shipments
  • Hohner (Germany) every 4 weeks
  • Buffet (France) every 4 weeks
  • Trevor James (UK) every 6-8 weeks
  • Denis Wick (UK) every 4-6 weeks

The more unusual items/instruments are often made-to-order by our smaller manufacturers, eg Vancore vibraphones, and bulky items are usually sent by sea-freight which adds 6-8 weeks to delivery time. So if your customer wants a Gb Garglophone, let them know it will probably be 12 – 16 weeks and make sure you get a deposit at the time of ordering (we can’t send it back, so neither can you….).

Q. What’s the current retail on a….?

A. We will be updating the prices on this website on a weekly basis, or simply call us for current info on (02) 9636 7111. Catalogues (both digital and paper versions) are unfortunately not so easy to keep up to date due to printing and distribution times. We do our best to keep prices stable, but in an imports-based industry like ours we are at the mercy of exchange rates, fuel prices, insurance and freight charges. Prices are subject to change without notice. Errors and omissions excepted.

Q. Is the price I just saw on APIC correct?

A. We send regular price updates to APMC for APIC updates, but again there is a time-lag due to data transfer and disc distribution times. When in doubt, check this site or give us a call for up-to-the-minute info.

Q. Where can I get more detailed product descriptions?

A. Our previous website required brief descriptions, however we are steadily expanding our product information as this new website develops. In the meantime you can visit our manufacturers’ websites, most of which are linked from the brand logos on the “Our Brands” page. Alternatively you can always call us on 02 9636 7111.

Q. Can I get an extra discount for bulk purchases?

A. We are sometimes able to improve your margin under certain circumstances. We offer one of the best margins from RRP in the business on a regular basis on all of our items, and we occasionally need to clear stock…..see our specials sent out with your statements or by email (always worth a look).

Q. What hours is KJ Music open?

A. We are open from 8:30 am to 5:00 pm Monday to Friday. We are closed for public holidays and for annual holidays over the Christmas/New Year period from the 24th of December until the 2nd of January.

Q. A customer just brought back an instrument that’s not working. Is it still under warranty?

A. All products carry a 12-month warranty which guarantees them to be free of manufacturing faults for that period. In addition, Trevor James instruments have a 3 year warranty. This does not cover normal wear and tear, consumable parts nor reeds of any sort (harmonica or woodwind). Please give items a thorough inspection at time of purchase and always use a suitable harmonica testing device before sales of harmonicas. For health and safety reasons, harmonicas and reeds should not be played before selling. For futher info, go to our warranty page.

Q. We ordered this months ago, why is it showing up now?

A. We endeavour to supply your business with the items you order as soon as possible, but sometimes things are delayed by supply or logistical problems. Any items that can’t be supplied immediately are listed as backorders on your invoices. If in doubt, please call us to discuss likely ETA of these items. If you don’t want to have items going to back order, please let us know. Try to keep a record of backorders so that you don’t double up on ordering – we can’t know whether a new order is based on need or oversight. You can cancel backorders at any time except on special order products (we will inform you of this at the time of ordering or the item will be marked as such in our catalogue).

Q. How do I pay my account?

A. You can use Electronic Funds Transfer, Credit Card, go to the bank with cash and deposit it to our account, send a cheque, however you like. Please note the following details:

1. Electronic Funds Transfer :
Account Name: Kurt Jacob & Co Pty Ltd.
BSB: 062 161 ACC: 00115131
Bank: CBA (Commonwealth Bank)
Please forward a copy of your payment confirmation to our accounts department by e-mail:
[email protected] quoting your invoice/account number or your company name when paying by EFT.

2. Credit Card : Call or Fax to make payment . (If you choose to pay by credit card a surcharge of 2% may be
added to the final price for payments made by Visa, MasterCard. 3% will be added if payment is made by
American Express.)

3. Cheque: Please post your cheque payment to us at 7/2 Stoddart Road, Prospect, NSW 2148

Q. What factors affect RRP?

Manufacturers of the goods we import and distribute usually increase their ex-factory prices to us on an annual basis. These rises are more often that not reflective of several factors within the country of origin, mainly the inflation rate, Consumer Price Index or similar. Our suppliers purchase their raw materials from other suppliers who, in turn, are contracting for those materials in US dollars. When the value of the US dollar decreases, the cost of the material goes up on the commodity markets because the value of the dollar is linked to the price of gold, and the value of other materials reflects this.

We base our cost prices on landed shipments from our manufacturer suppliers, not on daily exchange rates. Where we have landed shipments and the above factors have worked in our favour we have been able to decrease RRPs in some cases.